"In practice,

it dramatically improved our ability

to deliver robust business solutions."

Managing Director and Chief Information Officer,

Daiwa Securities (1997).

"It is based on accountability and automation

and has been key to effecting

spectacular improvements in both support quality

and personnel productivity."

Fellow of IEEE and Bell Laboratories

Professor of Computer Engineering and Management Sciences

Rutgers University

"It addresses three seemingly conflicting

systems management objectives:

improved performance, increased availability,

and reduced costs."

Managing Director and Chief Information Officer

Lehman Brothers (1997)

"eSpoc's unique value proposition includes

a complete straight through process with integrated user feeback.

It continuously improves the quality of the process and allows local customization."

Managing Director and Global Chief Technology Officer,

Allianz Dresdner Asset Management